WARRANTY & SUPPORT

A clear request.
Useful support.

Identify your model and installation to guide the follow-up. Applicable coverage must be confirmed in the written terms for your product.

The product

Unit references, serial numbers and photos of the nameplates.

The installation

Installation date, installer contact and proof of purchase.

The issue

Description of the symptom, displayed code and work already performed.

Prepare a support request Resources

Parts coverage, labour and exclusions depend on the written terms applicable to your product. Diagnosis and coverage acceptance must be confirmed during follow-up.

VINO CANADA

Your next project starts here.

Our team helps connect your project with the right solution and contact.

Talk to our team

ONE ENQUIRY, THE RIGHT CONTACT

Tell us what you need.

Fields marked * are required. Your enquiry will be sent to the Altrovia team.

Enquiry type *Model or rangeFull name *Email *Phone (optional)Province or territory *Postal code *City

Your home

Building typeCurrent heating

Your timingExpected timeline

Your business

Company name *Service territory *Business website (optional)

Professional qualifications

RBQ or provincial licence, if applicableYears of experience and specialties

Your purchaseDesired quantity

Your equipment

Displayed error code (if any)Dealer or seller

Serial number (if available)Installation date (if known)Installing company

Do not include payment details or identity documents.

Your message *Describe your needs in 10 to 2,500 characters.I agree that La Corporation Altrovia du Canada Inc. may use this information to respond to my enquiry. This does not subscribe me to marketing. Privacy policy.