Answers
to move forward.

NORA is the wall-mounted heat pump range. NORA+ is the multizone pathway, with the combination to be reviewed. AERA is the central range for a ducted system. The selection guide helps you identify which family to explore.

Floor area alone is not enough. Insulation, windows, room-by-room needs, design conditions and the existing system affect selection. Have a professional confirm sizing.

In the equipment catalogue, select two or three models from the same family and open the comparison. “Differences only” simplifies the table. You can share the comparison link.

SEER2 describes seasonal cooling efficiency and HSPF2 describes heating efficiency under their test methods. Compare ratings using the same method and a documented equipment combination. Product-sheet reading guides explain these terms.

The choice concerns water drainage, among other details. Check the intended drainage method and the exact model’s documentation. The comparison distinguishes variants with and without a pump.

Include building type, rooms involved, current heating, location and timing. Add models you are considering if known. The review step lets you check your enquiry before sending.

The site presents equipment and accepts enquiries. It does not have a shopping cart or payment service. Altrovia confirms next steps, availability and commercial terms during follow-up.

Eligibility and amounts depend on program rules, the installed combination and the application. Check the criteria with the program administrator before committing.

Search its reference in the resource centre or owner centre. Available catalogues identify their source language. Ask Altrovia for a manual that is not offered in the library.

A value missing from validated documentation is not estimated. The product sheet indicates what is available and what needs confirmation. This includes detailed AERA 36 specifications.

Locate the model, serial number, installation date, proof of purchase and installer details. Describe the issue. Coverage and acceptance must be confirmed under the applicable written terms.

Check the accessible rating label and the documents provided at installation. For a heat pump, distinguish indoor and outdoor unit references. Do not open a service panel to look for a reference.

Introduce your company, service territory and relevant qualifications through the partner pathway. The enquiry starts a discussion with Altrovia; it does not grant automatic affiliation.